Dispatch Agent
Optimized routes, every day.
Plans your daily schedule, optimizes drive routes, and handles last-minute changes. Your techs spend more time on jobs and less time driving. Automatic customer notifications keep everyone informed.
Capabilities
What the Dispatch Agent does.
Every feature is purpose-built for trade businesses. No generic chatbots — real workflows that save you time and money.
Route optimization
Analyzes all scheduled jobs and finds the fastest route. Accounts for traffic, job duration, and customer time windows.
Daily briefing
Every morning, your team gets a briefing: today's jobs, optimized route, materials needed, and customer notes.
Customer notifications
Sends 'on the way' texts with ETA. Customers know exactly when to expect you — no more 4-hour windows.
Last-minute changes
When a job cancels or an emergency comes in, the agent re-optimizes the route and notifies affected customers.
Multi-tech scheduling
Balances workload across your team. Assigns jobs based on skills, location, and availability.
Performance tracking
Tracks on-time arrival, job duration, and drive time. Identifies patterns to improve efficiency over time.
In Action
Real-world scenarios.
It's 6 AM. The Dispatch Agent has already planned today's route: 5 jobs, 28% less drive time than yesterday's manual route.
A 2 PM job cancels at noon. The agent pulls a nearby job from tomorrow's schedule, re-optimizes, and texts both customers with updated ETAs.
Your tech finishes early. The agent finds a nearby job that can be moved up and asks the customer if 2:30 PM works instead of 4 PM.
The Difference
Before vs. after.
✕Without Sterling
With Sterling
Put your Dispatch Agent to work.
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