Front Desk Agent
Never miss a call again.
Your AI receptionist answers every call, text, and chat — 24/7. It qualifies leads, detects emergencies, books appointments, and routes urgent requests. All before you even check your phone.
Capabilities
What the Front Desk Agent does.
Every feature is purpose-built for trade businesses. No generic chatbots — real workflows that save you time and money.
Instant call answering
Picks up every call in under 3 seconds with a natural, professional greeting customized to your business.
Lead qualification
Asks the right questions to determine service type, urgency, budget, and timeline — then scores and routes the lead.
Emergency detection
Identifies urgent situations (sparking outlets, no power, water damage) and escalates immediately with SMS + push notification.
Appointment booking
Checks your real-time availability and books appointments directly into your calendar. Sends confirmation to the customer.
Multi-channel
Handles phone calls, SMS, website chat, and Facebook messages — all from one unified inbox.
Smart handoff
When a call needs a human touch, it transfers seamlessly with full context so you never ask the customer to repeat themselves.
In Action
Real-world scenarios.
A homeowner calls at 11 PM about a sparking outlet — the agent detects the emergency, texts you immediately, and walks the customer through turning off the breaker.
A property manager requests quotes for 3 units — the agent qualifies the lead, captures all details, and creates a job for your Quoting Agent.
A customer calls to reschedule — the agent finds the next available slot and confirms the change, no human needed.
The Difference
Before vs. after.
✕Without Sterling
With Sterling
Put your Front Desk Agent to work.
Start your 14-day free trial. No credit card required. Live in 30 minutes.