Reputation Agent
5-star reviews on autopilot.
Requests reviews at the perfect moment — right after a successful job and payment. Monitors Google, Yelp, and more. Drafts thoughtful, personalized responses for your approval.
Capabilities
What the Reputation Agent does.
Every feature is purpose-built for trade businesses. No generic chatbots — real workflows that save you time and money.
Timed review requests
Sends review requests after job completion + payment. The timing is optimized for when customers are most likely to leave a positive review.
Multi-platform monitoring
Watches Google, Yelp, Facebook, and Angi for new reviews. You see everything in one dashboard.
AI-drafted responses
Drafts personalized, professional responses that reference the specific work done. You approve with one tap.
Sentiment analysis
Detects negative sentiment early. Alerts you to unhappy customers so you can resolve issues before they become bad reviews.
Review gating
Happy customers get directed to Google. Unhappy customers get directed to a private feedback form so you can resolve issues.
Competitive tracking
Monitor competitor ratings and review volume. Know where you stand in your market.
In Action
Real-world scenarios.
A customer pays for a panel upgrade. 2 hours later, they get a text: 'Thanks for choosing Sparks Electric! If you were happy with the work, a Google review would mean the world →'
A new 5-star review comes in. The agent drafts: 'Thank you, Sarah! We're glad the panel upgrade went smoothly. Your home is now ready for years of reliable power.' You tap Approve.
A 3-star review mentions 'tech was late.' The agent alerts you and drafts a response acknowledging the issue and offering to make it right.
The Difference
Before vs. after.
✕Without Sterling
With Sterling
Put your Reputation Agent to work.
Start your 14-day free trial. No credit card required. Live in 30 minutes.