While you're diagnosing the compressor, your agents are booking the next three calls.
Sterling Appliance gives 1–8 tech appliance repair shops a 7-agent AI team that handles diagnostic fee conversations, tracks parts on every truck, submits warranty claims before deadlines, and turns every completed repair into a long-term customer relationship — so you can focus on fixing appliances, not managing paperwork.
Industry avg First-Call Completion rate — top shops hit 80%
Revenue from adding 1 job/day/tech at avg $185 ticket
Separate revenue tracks running simultaneously in your business
Time to get all 7 agents live from sign-up
You're a master technician running 4 businesses at once — retail, manufacturer warranty, home warranty, and service plans. No software handles all four.
First-Call Completion is killing your margins
Your tech diagnosed a Whirlpool washer, but the control board wasn't on the truck. Now it's a second trip — double the labor, a 3-day delay, and a frustrated customer who leaves a 2-star review.
Warranty claims slipping past deadlines
You completed an LG warranty repair 26 days ago. The 30-day claim submission deadline is in 4 days. It's buried in a spreadsheet you haven't opened since last Tuesday.
Home warranty pre-auth blocking your schedule
American Home Shield dispatched a dishwasher job. The part is $180 — over the $150 pre-auth threshold. You can't order it until AHS approves. The customer calls daily asking when you're coming back.
8 appliances per home, zero follow-up
You replaced a belt on a Maytag dryer 14 months ago. That customer also has a 12-year-old GE refrigerator, a 9-year-old Bosch dishwasher, and a range with a failing igniter. You have no idea.
Agent Spotlight
See your agents in action.
Handle the diagnostic fee objection. Capture brand and model before dispatch.
A customer calls about a 'broken fridge.' Your agent qualifies the call — captures brand, model, serial, symptom, and warranty status — handles the diagnostic fee conversation professionally, and books the appointment with the right parts flagged for the truck. All in 90 seconds.
The right part on the right truck. Every morning.
Your agent learns from every completed job which parts fail most often by brand, model series, and season. It builds each tech's daily truck restock list automatically — so the Whirlpool control board is already on the truck when your tech arrives at the Whirlpool washer job.
Never miss a claim deadline. Never order without pre-auth.
Manufacturer warranty claim? Submitted with proper labor codes before the 30-day deadline. Home warranty dispatch? Pre-auth requested before the part is ordered, deductible collected on-site, claim submitted to AHS/Choice/First American with zero manual data entry.
Your AI Team
7 agents. Built for appliance technicians.
Front Desk & Booking Agent
Answers calls 24/7. Handles the diagnostic fee objection professionally. Captures appliance type, brand, model, serial, and symptom before booking. Classifies urgency and flags warranty vs. retail vs. HWC jobs.
Parts Intelligence Agent
Learns which parts fail by brand, model, and season. Builds daily truck restock lists. Checks stock before dispatch. Tracks FCC rate by tech and identifies the parts gap costing you second trips.
Repair vs. Replace Agent
Runs the 50% rule automatically. Shows the customer a clear comparison: repair cost vs. replacement cost vs. remaining appliance lifespan. Generates a professional recommendation they can trust.
Warranty & Claims Agent
Manages manufacturer warranty claims (30-day deadlines, labor codes, pre-auth thresholds) and home warranty dispatches (AHS, Choice, First American) with separate workflows for each. Never misses a deadline.
Route Intelligence Agent
Builds daily routes for 5–7 jobs per tech. Clusters by geography, estimates duration by appliance type, respects 2-hour customer windows, and re-optimizes in real time when parts arrive or emergencies come in.
Appliance Profile Agent
Builds a complete appliance inventory for every customer home — brand, model, age, service history. Monitors end-of-life dates. Triggers seasonal maintenance reminders. Turns one repair into a decade of relationship revenue.
Reputation Agent
Sends a personalized review request 2–4 hours after the appliance is back up and running. Drafts professional responses to reviews. Tracks sentiment across Google and Yelp.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for appliance repair services. Customize every line item.
14+ items pre-loaded. Fully customizable.
See what Sterling saves appliance technicians
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
How does the Parts Intelligence Agent actually improve my First-Call Completion rate?
It analyzes every completed job to learn which parts fail most often by brand, model series, and season. Over time, it builds a predictive restock list for each tech's truck. When a Whirlpool washer job is booked, the agent checks if the 5 most common failure parts for that model are on the assigned tech's truck — and flags any gaps before dispatch.
Can it handle manufacturer warranty AND home warranty claims separately?
Yes — these are completely separate workflows. Manufacturer warranty claims track pre-auth thresholds, authorized labor rates, part claim amounts, and 30-day submission deadlines. Home warranty claims track dispatch numbers, pre-authorization requests for parts over the threshold, deductible collection, and submission to AHS/Choice/First American with their specific requirements.
What's the Appliance Profile and why does it matter?
Every customer's home has 8–12 appliances. The Appliance Profile captures brand, model, serial, purchase year, and service history for every appliance in the home. When a customer calls about their dishwasher, you can see their 13-year-old refrigerator is past its expected lifespan — and proactively recommend maintenance or replacement before it fails.
How does the diagnostic fee conversation work?
The Front Desk Agent handles the #1 objection in appliance repair: 'Do you charge for estimates?' It delivers your configured response explaining the diagnostic fee, that it applies toward the repair if they proceed, and the typical repair cost range. This sets expectations, screens out tire-kickers, and books qualified appointments.
Does it handle all four revenue tracks — retail, manufacturer warranty, HWC, and service plans?
Yes. Each job is tagged with its revenue type at booking. Retail jobs get invoiced to the customer. Manufacturer warranty jobs get claims submitted with proper labor codes. HWC dispatches follow pre-auth and claim workflows. Service plan jobs are tracked against the plan's covered appliances and benefits.
How does route optimization work for appliance repair specifically?
Appliance repair routes are unique: 5–7 jobs per day, 2-hour customer windows, and job duration varies by appliance type (a refrigerator compressor takes longer than a garbage disposal). The Route Agent clusters jobs geographically, estimates duration by appliance type and complaint, and re-optimizes when parts arrive or emergency calls come in.
Can my technicians see their truck inventory and daily route?
Yes. Each tech gets a mobile view showing their optimized daily route, job details with appliance info, and a real-time list of parts on their truck. When they use a part, it's logged automatically and the restock list updates.
What about the Repair vs. Replace conversation with customers?
The Repair vs. Replace Agent runs the 50% rule automatically: if the repair cost exceeds 50% of replacement cost, it recommends replacement. It factors in appliance age, expected lifespan, repair history, and total investment. You get a professional recommendation document to share with the customer.
Can I import my existing customer and service history?
Yes. Import your customer list, past job history, and appliance data via CSV. This gives the Parts Intelligence Agent historical data to start building predictions from day one, and the Appliance Profile Agent a head start on customer appliance inventories.
How long does it take to get set up?
About 30 minutes. Set your diagnostic fee, configure your brand list and price book, connect your calendar, and all 7 agents are live. The Parts Intelligence Agent starts learning from your first completed job.
Resources
Appliance Repair AI insights
Deep dives, case studies, and playbooks for running a smarter appliance repair business with AI.
Stop running 4 businesses on spreadsheets and memory.
Sterling Appliance gives you a 7-agent AI team that handles diagnostic fee conversations, tracks parts on every truck, submits warranty claims before deadlines, and turns every completed repair into a long-term customer relationship. Your first 14 days are free.