You handle the scene. Your AI handles the calls.
Sterling Crew for Biohazard & Crime Scene gives you a 24/7 AI team to manage the sensitive client intake, insurance paperwork, and dispatching, so you can focus on safe and thorough remediation.
Calls from families & property managers that go to voicemail
Avg. revenue per unattended death cleanup job
Avg. time to dispatch a crew with Sterling
Time saved per week on insurance claims & paperwork
You're a certified remediation expert. You shouldn't have to be an intake specialist and insurance negotiator.
Losing jobs to the first responder
A frantic property manager calls at 2 AM about a trauma scene. They need someone now.
Drowning in documentation
You spend hours documenting the scene, creating work plans, and filling out insurance forms.
The emotional toll of intake
Fielding calls from grieving families is emotionally draining.
Delayed payments from insurers
You completed a major cleanup a month ago, but the insurance company is still disputing the scope of work.
Agent Spotlight
See your agents in action.
Compassionate intake, 24/7.
A distressed homeowner calls after an unattended death.
From photos to insurance-ready quote in minutes.
You upload photos of a hoarding and biohazard scene.
The right crew, the right gear, right away.
A call comes in for a vehicle decontamination.
Your AI Team
6 agents. Built for biohazard technicians.
Front Desk Agent
Operates 24/7 with empathy and discretion. Handles intake for trauma, crime scenes, and unattended deaths.
Quoting Agent
Builds detailed, insurance-compliant quotes for all bio-remediation services.
Dispatch Brain
Manages your crew schedule with precision.
Collections Agent
Handles the sensitive financial follow-up. Submits invoices directly to insurance carriers or property owners.
Reputation Agent
Manages your online presence with the utmost discretion. Monitors for reviews and alerts you to any client feedback.
Marketing Agent
Builds relationships with key referral sources.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for biohazard & crime scene services. Customize every line item.
12+ items pre-loaded. Fully customizable.
See what Sterling saves biohazard technicians
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
How does the AI handle the emotional nature of our clients?
The Front Desk Agent is trained on thousands of crisis communication examples. It uses empathetic language, offers condolences, and guides distressed callers through the intake process with patience and professionalism, ensuring they feel heard and supported.
Can the agent distinguish between a simple disinfection and a complex trauma scene?
Yes. It asks a series of qualifying questions and can analyze keywords in text messages or emails to categorize the job's severity. This ensures complex, high-priority scenes are immediately escalated for your review.
How does it handle insurance paperwork?
The Quoting Agent generates quotes and invoices in a format preferred by insurance carriers, including all necessary line items and documentation. The Collections Agent can submit claims directly to adjuster portals and track their status.
Is it compliant with HIPAA and privacy regulations?
Yes. All client data is encrypted and stored in a HIPAA-compliant environment. The system is designed to maintain the strict confidentiality required in the bio-remediation industry.
Can we dispatch crews based on specific certifications?
Absolutely. You can add certifications (e.g., IICRC, ABRA, HAZWOPER) to each technician's profile. The Dispatch Brain will only assign jobs to crews that hold the required credentials for that specific type of cleanup.
How does the Quoting Agent estimate jobs without a site visit?
It uses a combination of client-provided photos, property data (square footage), and your custom price book. For complex jobs, it will always schedule an on-site assessment before providing a binding quote.
Can the Marketing Agent help us get more commercial contracts?
Yes. It can build and manage a database of local property managers, insurance adjusters, and funeral directors. It will then draft and send targeted outreach emails highlighting your services, response time, and certifications.
How do we handle after-hours emergency calls?
The Front Desk Agent operates 24/7/365. It will answer every call, qualify the emergency, and based on your rules, either dispatch the on-call crew directly or escalate to you with all the critical information.
Can my technicians update job status from the field?
Yes. Technicians get a simple mobile interface to view job details, upload site photos (before, during, after), and mark a job as complete. This triggers the invoicing process automatically.
How is this different from a generic CRM or scheduling software?
Generic software organizes your work. Sterling's AI agents *do* the work. Instead of you managing a calendar, the AI books the job. Instead of you writing a quote, the AI generates it. It's an active team member, not a passive tool.
A family needs you. An insurance adjuster is waiting.
Sterling for Biohazard & Crime Scene handles the chaos of intake and paperwork, so you can bring peace of mind to those who need it most. Start your free trial and get your first AI agent live in minutes.