While you're servicing a traction motor, your AI is booking the next modernization.
Sterling Crew gives 1–15 person elevator shops a 24/7 AI team — front desk, estimator, dispatcher, and collector — that answers calls, sends quotes, and chases payments so you can focus on the work.
Avg missed call rate for elevator service contractors
Avg value of a modernization lead lost to a missed call
Avg time to first lead response with Sterling
Time to get agents live from sign-up
You're a certified elevator technician. You shouldn't also have to be a dispatcher, estimator, and collections department.
Missed calls during a shutdown
A building manager called about a full elevator shutdown while you were troubleshooting a controller.
Modernization quotes gathering dust
You sent 8 modernization proposals last month. Four never got a follow-up.
Nights spent on compliance paperwork
You finished a 10-hour hydraulic repair at 6pm.
Your competitor dominates local search
The elevator company one city over has 250 Google reviews. You have 25.
Agent Spotlight
See your agents in action.
Never miss a high-value service call again
A hotel manager texts about two malfunctioning elevators at 10:00 PM.
Voice-memo the scope. Get a modernization proposal in minutes.
You finish a site survey for a 3-story hydraulic elevator modernization. Record a voice note with the scope, and your Quoting Agent pulls costs from your elevator price book and generates a multi-page modernization proposal — complete with unit details, code requirements, and payment schedule.
Get paid for every service contract. Without the awkward calls.
You completed a quarterly maintenance visit on Tuesday. By Tuesday evening, the invoice is already sent to the property manager with a payment link. The Collections Agent tracks 15 active callbacks, 8 buildings, and 54 elevator units — auto-generating invoices on job completion and escalating reminders until you get paid.
Your AI Team
6 agents. Built for elevator technicians.
Front Desk Agent
Answers every inquiry 24/7 — calls, texts, and website chats.
Quoting Agent
Builds itemized estimates from your price book — modernizations, controller upgrades, door operator replacements, and service contracts.
Dispatch Brain
Builds your daily route for maintenance visits, factoring in contract locations and drive time.
Collections Agent
Auto-generates invoices for service calls and contract renewals. Sends via email and text with a payment link.
Reputation Agent
Sends a review request to the building manager after payment is received. Monitors your Google listing for new reviews.
Marketing Agent
Watches for expiring service contracts 90 days out. Drafts a renewal proposal with an updated service schedule and pricing.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for elevator & lift service services. Customize every line item.
12+ items pre-loaded. Fully customizable.
See what Sterling saves elevator technicians
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
Can the Front Desk Agent differentiate between an entrapment and a routine maintenance query?
Yes. It uses your configured keywords and service types to classify jobs by urgency and value, immediately escalating critical issues like entrapments while scheduling routine requests based on your availability.
Can the Quoting Agent handle complex modernization proposals?
Yes. Record a voice note detailing the scope, and the agent transcribes it, pulls the relevant material and labor costs from your price book, and builds a multi-page, itemized proposal automatically.
How does the system handle multi-year service contracts?
The Collections Agent can be configured for recurring invoicing on any schedule (monthly, quarterly, annually). It automatically sends renewal notices and invoices based on the contract terms.
Does it track state and local compliance requirements?
Yes. You can add compliance-related tasks and deadlines to each job or service contract, and the system will send reminders to ensure inspections and filings are completed on time.
Can I set different permissions for my technicians and office staff?
Yes. Each user has role-based permissions. Technicians can see their schedule and job details, while office managers can have full access to quoting, invoicing, and customer management.
Does it integrate with my current accounting software?
Yes, we offer integrations with major accounting platforms like QuickBooks and Xero to sync invoices and payments automatically.
Can my technicians update job status from the field?
Yes. The mobile-friendly interface allows technicians to view their schedule, access job details, upload photos of their work, and mark jobs as complete directly from their phone.
How is this different from a generic field service management (FSM) software?
Generic FSMs are just calendars and databases. Sterling is an active AI team. The agents don't just store information, they take action — answering calls, following up on quotes, and chasing payments for you.
Can I import my existing client and service contract data?
Yes. We provide a CSV import tool with field mapping to bring in your existing customer list, equipment details, and contract terms.
Is there a free trial?
Yes. 14-day free trial, full access You can have your AI agents live and handling calls in under 30 minutes.
Resources
Elevator & Lift Service AI insights
Deep dives, case studies, and playbooks for running a smarter elevator & lift service business with AI.
Your next modernization lead is calling right now.
Sterling Crew answers it, qualifies it, books it, quotes it, and collects the payment. You just do the work you're great at.