Your crew restores the property. Your AI restores the cash flow.
Sterling for Fire & Smoke gives restoration shops a 24/7 AI team that handles the paperwork, follows up with adjusters, and gets you paid faster, so you can focus on the rebuild.
Avg. time from loss event to job start for Sterling users
Reduction in time spent on insurance paperwork
Avg. reduction in invoice aging for restoration jobs
Immediate response to emergency fire & smoke calls
You're a restoration expert, not a claims processing specialist. Stop drowning in paperwork.
Losing jobs to slow response
A frantic homeowner calls at 2 AM after a kitchen fire. You miss the call.
Adjuster phone tag delays payment
You submitted a detailed scope of work two weeks ago. The insurance adjuster is MIA.
Scope changes buried in emails
The adjuster approved a change order for supplemental drying, but it's buried in a long email thread.
Cash flow gaps stall your growth
You have three large jobs in progress, but you're waiting on six-figure payments from completed work.
Agent Spotlight
See your agents in action.
Capture every emergency call, instantly.
A fire marshal forwards a lead for a commercial smoke damage job at 3 AM.
Turn a site assessment into an insurance-ready scope in minutes.
You walk a fire-damaged home and record voice notes: 'Category 3 black water in the basement.
Get insurance checks faster. No more phone tag.
An invoice for a $75,000 fire rebuild is 30 days past due.
Your AI Team
6 agents. Built for fire restoration specialists.
Front Desk Agent
Operates 24/7 to capture every emergency call, text, or web lead.
Quoting Agent
Builds detailed, accurate scopes of work from your site assessments.
Dispatch Brain
Manages your crew schedules and job assignments.
Collections Agent
Automates the entire insurance claims and payment process.
Reputation Agent
After a successful restoration, it sends a review request to the property owner.
Marketing Agent
Builds relationships with insurance agents, plumbers, and fire departments.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for fire & smoke restoration services. Customize every line item.
12+ items pre-loaded. Fully customizable.
See what Sterling saves fire restoration specialists
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
Can the Front Desk Agent handle after-hours emergency fire calls?
Yes. It operates 24/7/365 and is trained to recognize keywords like 'fire,' 'smoke,' and 'burning smell.' It will immediately escalate the call to your on-call technician and dispatch them with the property details.
How does the Quoting Agent integrate with estimating software like Xactimate?
You can import your Xactimate price lists directly into Sterling. The agent then uses those line items to build quotes from your voice notes and photos, ensuring consistency with insurance standards.
Can the Collections Agent communicate directly with insurance adjusters?
Yes. You provide the claim number and adjuster's contact info for a job. The agent then handles all follow-up communication, providing necessary documentation and persistent reminders to get your invoices approved and paid.
Does the system track technician certifications for specific jobs?
Yes. You can add IICRC certifications (like FSRT and OCT) to your technician profiles. The Dispatch Brain will only assign techs with the required certifications to relevant jobs.
How does it handle supplemental damage and change orders?
When you uncover supplemental damage, you can add it to the job file with photos and notes. The Quoting Agent then generates a change order and the Collections Agent submits it to the adjuster for approval, ensuring it's tracked and invoiced correctly.
Can I use it to manage equipment inventory like air scrubbers and dehumidifiers?
Yes. The Dispatch Brain tracks equipment allocation per job. You can see which pieces of equipment are where, for how long, and when they will be available next, preventing double-booking.
Is the customer data secure, especially with sensitive loss information?
Yes. All data is encrypted in transit and at rest. We are compliant with data privacy regulations to ensure that your and your clients' information is always protected.
How does this help me get more referrals from insurance agents?
The Marketing Agent can send automated, professional updates to your key referral sources, showcasing your recent work with before-and-after photos and positive customer testimonials, keeping you top-of-mind.
Can my team use this on their mobile devices at a loss site?
Absolutely. Sterling is a fully responsive web app that works on any phone or tablet. Your techs can view job details, upload photos, add notes, and mark jobs complete right from the field.
How is this different from a standard CRM or project management tool?
CRMs and PM tools are passive databases. Sterling is an active team of AI agents that *does the work for you*. It doesn't just store information; it answers calls, builds quotes, chases payments, and manages your operations.
The next fire loss won't wait. Neither should you.
While you're on site managing the chaos, Sterling is in the back office, managing the paperwork, the adjusters, and the payments. Restore properties, not your patience.