Purpose-built for mold remediation contractors
Insurance referrals, emergency calls, and post-test clearance jobs. Your agents close the loop.
Sterling Mold gives remediation contractors a full AI back office — emergency mold inquiry response, insurance adjuster coordination, remediation scope documentation, and post-clearance test scheduling — built for the high-stakes, compliance-heavy mold business.
Avg. time for insurance adjusters to approve a remediation protocol
Critical window to begin remediation before secondary damage occurs
Of water damage jobs that result in mold if not addressed quickly
The standard of care your AI agents are trained on
You're a certified mold professional. You shouldn't also have to be an insurance liaison and a 24/7 dispatcher.
Slow response to insurance referrals loses jobs
An insurance adjuster sends you a water damage lead. You're on a job and don't see it for three hours. By then, the homeowner has already called a competitor who could respond immediately.
Remediation scope documentation is a manual bottleneck
You spend hours after each job manually transcribing moisture readings, taking photos, and writing up the remediation report to submit to the insurance carrier for payment.
Post-clearance air quality tests aren't tracked
You completed a mold remediation job, but the post-remediation verification (PRV) test hasn't been scheduled. The job remains open, and you can't get paid until clearance is achieved.
Water damage leads go cold
You did a water mitigation job a month ago. Now they have a mold problem, but you don't have a system to follow up and capture the high-margin remediation work.
AGENT SPOTLIGHT
See your agents in action.
From first notice of loss to paid invoice, instantly.
A new claim comes in from an adjuster. The agent immediately creates a new job, sends the homeowner a text to schedule an inspection, and prepares the initial loss report based on the adjuster's notes. All before you've even had a chance to call the client.
Voice notes and photos become a compliant report.
You finish a containment setup. You take a few photos and record a voice note: 'Set up 6-mil poly containment with negative air pressure in the basement. Started two HEPA air scrubbers.' The agent transcribes your note, tags the photos to the job, and adds it to the daily log for the insurance report.
Capture every emergency call, 24/7.
A homeowner calls at 2 AM with a burst pipe and visible mold. The agent understands it's an emergency, collects the address and contact information, and immediately escalates it to your on-call technician while simultaneously creating a new emergency job in the system.
YOUR AI TEAM
6 agents. Built for mold specialists.
Front Desk Agent
Answers every call, text, and web form 24/7. Understands the difference between a minor mildew issue and a major black mold contamination. Qualifies the lead, checks for potential insurance coverage, and books the initial inspection. Detects emergency keywords like 'sewage backup,' 'black water,' or 'respiratory issues' and escalates immediately.
Insurance Coordinator Agent
Acts as the primary liaison with insurance adjusters. Receives first notice of loss (FNOL), submits remediation protocols, provides daily progress updates with photos and moisture readings, and sends the final invoice and documentation package for payment. Knows the specific documentation requirements for major carriers.
Documentation Agent
Builds a complete, compliant job file from your voice notes and photos. Transcribes moisture readings, equipment logs (dehumidifiers, air scrubbers), and daily progress notes. Assembles the final report in the format required by insurance carriers and industrial hygienists, including all necessary photos and readings.
Collections Agent
Handles both insurance and self-pay collections. Submits the final invoice to the insurance carrier and follows up on payment status. For self-pay portions or direct customer jobs, it sends invoices and reminders, ensuring you get paid for every hour and piece of equipment used.
Reputation Agent
After a successful post-remediation verification (PRV) test, the agent sends a review request to the homeowner. It monitors your online profiles for new reviews and alerts you to any negative feedback before it becomes a public issue, giving you a chance to address customer concerns.
Marketing Agent
Follows up with past water mitigation customers to check for any signs of secondary mold growth. Also contacts plumbers and roofers in your area to build referral relationships, offering them a reliable partner for any mold issues they uncover during their work.
PRICE BOOK
Pre-loaded. Customizable. Ready to quote.
Your mold remediation price book comes pre-loaded with industry-standard pricing. Customize every line item to match your rates.
13+ items pre-loaded. Fully customizable.
See what Sterling saves mold remediations
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
Frequently asked questions
Can the Insurance Coordinator Agent handle communication with different insurance carriers?
Yes. It's trained on the documentation and communication protocols for major carriers like State Farm, Allstate, and USAA, ensuring your claims are submitted correctly the first time.
How does the Documentation Agent handle photos and voice notes?
You can upload photos and record voice notes directly from your phone on the job site. The agent automatically transcribes your notes, tags them to the correct job, and embeds them in the daily and final reports.
Can the system differentiate between a standard water damage call and a Category 3 black water event?
Yes. The Front Desk Agent is trained to recognize keywords related to water categories (clean, gray, black) and other hazards, and will escalate any potentially hazardous situations for immediate review.
Does the system track equipment usage for billing?
Yes. You can log the placement and removal of equipment like dehumidifiers and air scrubbers. The system tracks the duration and calculates the charges for the final invoice.
How does it schedule the post-remediation verification (PRV) test?
Once you mark the remediation as complete, the agent can be configured to automatically contact the industrial hygienist or testing company to schedule the clearance test, and will notify you once it's on the calendar.
Does Sterling integrate with my existing accounting software?
Yes, we have direct integrations with QuickBooks Online and Xero. You can sync invoices, payments, and customer data automatically.
Can I customize the remediation protocols and price book?
Absolutely. You have full control over your services, pricing, and the specific steps in your remediation protocols. Sterling uses your company's standards to operate.
Is this a replacement for my CRM?
Sterling is more than a CRM. While it manages all your customer data, its primary job is to take action on your behalf — answering calls, coordinating with adjusters, and chasing payments. It's an active back office, not a passive database.
How long does it take to get set up?
You can be live in about 30 minutes. The setup process involves connecting your calendar, configuring your services and pricing, and setting the autonomy levels for your AI agents.
Is there a long-term contract?
No. Sterling is a month-to-month service. You can cancel at any time. We also offer a 14-day free trial with full access to all features.
Stop losing high-margin remediation jobs to slower competitors.
Sterling Mold gives you a 24/7, IICRC-compliant back office that closes the loop on every lead, from insurance referral to final payment. Start your free trial and see the difference tonight.