Your All-in-One Command Center for HOA and Multi-Family Property Maintenance.
Sterling is the AI-powered platform that automates everything from resident requests and vendor dispatch to invoicing and compliance reporting. Stop juggling spreadsheets and start delivering exceptional service that keeps communities happy and boards impressed.
Contribution to U.S. GDP from real estate and rental sector
Property management companies in the U.S.
Median annual pay for property managers
Projected job growth for property managers by 2034
The Chaos of Community Maintenance
Inefficient Work Order Management
Juggling maintenance requests from multiple channels like phone calls, emails, and resident portals leads to chaos.
Vendor & Compliance Headaches
Managing a roster of reliable vendors, ensuring they are properly insured, and tracking their performance is a full-time job.
Budgeting and Financial Leaks
Unexpected repairs and fluctuating vendor costs can quickly derail an HOA's budget.
Poor Communication & Transparency
Homeowners and board members are often left in the dark about the status of their requests and the overall health of the property.
Agent Spotlight
See your agents in action.
The Smartest Way to Assign and Track Work Orders.
A water pipe bursts in a multi-family unit at 2 AM.
Automated Violation Monitoring and Enforcement.
A homeowner paints their front door a non-approved color.
Standardized, Competitive Bids in Minutes.
The community pool's pump needs replacement.
Your AI Team
6 agents. Built for property maintenance pros.
Front Desk Agent
Your 24/7 AI-powered resident support.
Quoting Agent
Automates the entire bidding process, from creating detailed RFQs to comparing vendor proposals.
HOA Compliance Agent
Proactively monitors properties for violations, automates notifications.
Dispatch Brain
Intelligently assigns work orders to the right vendors based on availability, skills.
Collections Agent
Handles the sensitive process of collecting dues and fees with automated.
Marketing Agent
Helps you showcase your management efficiency and resident satisfaction to attract new HOA and multi-family clients, growing your portfolio.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for property maintenance (hoa/multi-family) services. Customize every line item.
13+ items pre-loaded. Fully customizable.
See what Sterling saves property maintenance pros
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
How does Sterling handle after-hours maintenance emergencies?
Our AI-powered Dispatch Brain operates 24/7. It instantly assesses the urgency of an emergency request, identifies the correct on-call vendor, and dispatches them with all necessary information, ensuring rapid response even in the middle of the night.
Can we use our own preferred vendors with the platform?
Absolutely. You can easily onboard your existing vendors into Sterling. Our platform helps you manage their credentials, insurance documents, and performance, ensuring they meet your community's standards while streamlining your workflow.
How does the platform help with HOA budget management?
Sterling provides real-time tracking of all maintenance expenses. You can see exactly where money is being spent, compare costs against your budget, and generate detailed financial reports for board meetings, eliminating surprises and enabling proactive financial planning.
Is the resident communication automated?
Yes. From the moment a work order is submitted, Sterling's Front Desk Agent provides automated status updates to residents via their preferred communication channel (email, SMS, or portal notification). This keeps them informed and dramatically reduces inbound calls to your office.
How does the HOA Compliance Agent identify violations?
The agent can be configured to perform digital scans of the property using uploaded photos or integrated drone footage. It uses visual recognition AI to compare property conditions against the HOA's architectural guidelines, flagging potential violations for review and action.
Can Sterling manage different maintenance needs for multiple properties?
Yes, the platform is designed for multi-property and multi-family management. You can create unique rule sets, vendor lists, and communication protocols for each community, all managed from a single, centralized dashboard.
How does the Quoting Agent ensure we get fair prices?
By standardizing the RFQ process and sending it to multiple vendors simultaneously, the Quoting Agent creates a competitive bidding environment. It presents all bids in an easy-to-compare format, giving you the leverage to negotiate and select the best value for your community.
What kind of reporting can we provide to the HOA board?
Sterling offers a comprehensive suite of customizable reports. You can generate summaries of work order history, vendor performance, compliance activity, resident satisfaction scores, and detailed financial breakdowns, providing the board with full transparency and data-driven insights.
Is the platform difficult for residents and board members to use?
Not at all. We prioritize a user-friendly experience. The resident portal is simple and intuitive for submitting requests, and the board member dashboard provides a clear, high-level overview of all property maintenance activities without overwhelming them with technical details.
How is our data protected on the Sterling platform?
We employ enterprise-grade security measures, including end-to-end encryption, regular security audits, and secure cloud infrastructure, to ensure that all your community, resident, and financial data is kept safe and confidential.
Ready to bring order to your property maintenance operations?
Schedule a demo today and see how Sterling can help you streamline your workflow, improve resident satisfaction, and boost your bottom line.