Keep Every Unit Running. Keep Every Dollar Flowing.
Sterling gives refrigeration contractors a command center for clients, equipment, service calls, maintenance plans, compliance records, quotes, and parts inventory — with 6 AI agents that handle dispatch, quoting, collections, and EPA tracking automatically.
Global commercial refrigeration market by 2030
Of food spoilage traced to equipment failure
Energy savings from proactive PM programs
AI-powered emergency dispatch and triage
The High Stakes of Commercial Cooling
2 AM Emergency, Nobody Answers
A grocery store's walk-in freezer fails overnight. Every hour of downtime means thousands in spoiled inventory. If your phone goes to voicemail, they call the next contractor on the list — and you lose a $5,000 emergency repair plus the ongoing maintenance contract.
Quoting Multi-Unit Jobs Takes Days
A restaurant chain needs compressor replacements across three locations. Calculating equipment costs, labor, refrigerant charges, and warranty options for each site takes your office staff days of back-and-forth — while the customer shops competitors who respond faster.
PM Contracts Slip Through the Cracks
You sold 40 preventative maintenance agreements, but scheduling quarterly visits across dozens of client sites with the right certified techs is a logistical nightmare. Missed visits mean voided warranties, unhappy clients, and lost recurring revenue.
EPA Audits Keep You Up at Night
Section 608 compliance requires meticulous refrigerant tracking — type, quantity recovered, quantity added, leak rates — for every unit serviced. Paper logs get lost, spreadsheets fall behind, and one failed audit can mean $44,539 per violation.
Agent Spotlight
See your agents in action.
Your entire refrigeration operation in one view.
See active clients, equipment units under management, open service calls, maintenance plan revenue, and compliance status at a glance. The Command Center aggregates every metric that matters — from pipeline value to overdue invoices — so you make decisions from data, not gut feel.
Full asset history for every unit you service.
Every walk-in cooler, display case, ice machine, and rack system gets a complete profile — model, serial, install date, refrigerant type, and full service history. When a tech arrives on site, they already know what they're walking into. No more guessing, no more repeat diagnostics.
From emergency triage to completed invoice in one flow.
Every service call — emergency, scheduled, warranty, or inspection — flows through a single pipeline. Track priority, symptom, assigned tech, and invoice amount. Filter by status to see what's open, in progress, or completed. No more sticky notes or lost work orders.
Recurring revenue on autopilot.
Create tiered maintenance plans — Basic, Standard, Premium, Enterprise — with custom frequencies and monthly rates. Track every active contract, auto-schedule PM visits, and watch your MRR grow. The system handles the logistics so you can focus on selling more agreements.
EPA Section 608 compliance without the paperwork.
Every HACCP audit, EPA leak inspection, and health department visit is logged with inspector name, date, result, and next-due date. When the auditor shows up, you pull the report in seconds — not hours of digging through filing cabinets.
Know what's on the truck before the tech rolls out.
Track compressors, TXVs, refrigerant cylinders, gaskets, fan motors, and filter driers by part number, supplier, quantity, and unit cost. Low-stock alerts prevent emergency supply runs. Your techs fix it on the first visit because the right part is always in hand.
Your AI Team
6 agents. Built for refrigeration technicians.
Front Desk Agent
Answers every call 24/7, triages emergencies by severity, books service calls, and dispatches on-call techs — so a 2 AM walk-in freezer failure gets a response in minutes, not hours.
Quoting Agent
Builds multi-option quotes for complex commercial jobs in minutes. Pulls equipment specs, labor rates, and refrigerant costs from your price book to generate Good/Better/Best proposals that close faster.
Compliance Agent
Automatically logs refrigerant usage, tracks leak rates, generates EPA Section 608 documentation, and flags upcoming inspection deadlines — keeping you audit-ready without manual data entry.
Dispatch Brain
Routes the right tech to the right job based on location, certifications, equipment expertise, and urgency. Optimizes daily schedules to minimize drive time and maximize billable hours.
Collections Agent
Sends automated invoice reminders, follows up on overdue balances, and provides customers with one-click payment links — improving cash flow without awkward phone calls.
Marketing Agent
Requests reviews from satisfied clients after completed jobs, launches targeted campaigns to restaurant chains, grocery stores, and food distributors, and nurtures leads through automated follow-up sequences.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for refrigeration & commercial cooling services. Customize every line item.
14+ items pre-loaded. Fully customizable.
See what Sterling saves refrigeration technicians
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
Can Sterling handle emergency after-hours service calls?
Yes. The AI Front Desk Agent operates 24/7/365. When a grocery store manager calls at 2 AM about a failing walk-in, the agent triages the issue, checks your on-call schedule, and dispatches the right tech — all before you wake up.
How does the Quoting Agent handle multi-site bids?
You input requirements for each location, and the agent generates separate detailed bids pulling from your centralized price book and parts catalog. Each quote includes Good/Better/Best options so the customer can choose what fits their budget.
Does Sterling help with EPA Section 608 compliance?
The Compliance Agent automatically logs refrigerant type, quantity recovered, quantity added, and leak rates for every service call. It generates audit-ready reports and flags upcoming inspection deadlines so you're never caught off guard.
Can I customize preventative maintenance schedules?
Absolutely. Create unlimited PM plans with custom frequencies (monthly, quarterly, semi-annual, annual), tiered pricing, and equipment-specific checklists. The system auto-schedules visits and dispatches the right certified tech.
How does Dispatch Brain assign technicians?
It analyzes tech location, EPA certifications, equipment specialization, availability, and job urgency in real time. Emergency calls get priority routing; routine PMs get batched by geography to minimize drive time.
How does Sterling improve collections?
The Collections Agent sends automated reminders at configurable intervals, escalates overdue accounts, and provides customers with one-click payment links. Most contractors see a 30–40% reduction in days-to-pay within the first quarter.
Can I track service history for specific equipment?
Every piece of equipment has a complete profile — model, serial, refrigerant type, install date, and full service history. Techs see this context before arriving on site, eliminating repeat diagnostics and speeding up repairs.
Does Sterling track parts inventory?
Yes. The Parts Inventory module tracks every component by part number, supplier, quantity on hand, and unit cost. Low-stock alerts prevent emergency supply runs, and your techs can check availability from the field before committing to a repair.
How does the Marketing Agent help me get more commercial clients?
After completed jobs, it automatically requests reviews from satisfied clients. It also launches targeted campaigns to specific verticals — restaurants, grocery chains, pharmaceutical storage — and nurtures leads through automated email sequences.
Can Sterling integrate with my accounting software?
Sterling is built to integrate with QuickBooks, Sage, and other popular platforms. Invoice data, payments, and job costs flow automatically — no double entry required.
Stop Fighting Fires. Start Building a Cooler Business.
See how Sterling's all-in-one platform for refrigeration contractors can help you increase efficiency, grow recurring revenue, and deliver unmatched service — starting with a free trial.