While you're on a consult, your agents are booking the next install.
Sterling Security gives 1–15 person security & alarm shops a 24/7 AI team — subscriber onboarding, alarm response, installation scheduling, RMR optimization, and compliance tracking — built for the recurring-revenue security business.
Avg missed call rate for security installers
Avg value of a commercial install lead lost to a missed call
Avg time to first lead response with Sterling
Time to get agents live from sign-up
You're a master security tech. You shouldn't also have to be a dispatcher, estimator, and collections department.
Losing leads during a system test
A commercial client called for a 16-camera system quote while you were running a fire alarm test. They hired the competitor who answered.
Proposals getting stale
You sent out 15 detailed proposals last month. Eight never got a follow-up because you were buried in installations and service calls.
Late nights managing service agreements
You finished a full-day install at 6pm. Now you're at the kitchen table updating monitoring contracts, chasing renewals, and reconciling RMR.
Your competition dominates local search
The security company in the next town has 450 Google reviews. You have 28. Every commercial property manager checks reviews first.
Agent Spotlight
See your agents in action.
New subscriber accounts created and zones configured automatically
A property manager signs a monitoring contract. The Subscriber Onboarding Agent creates the account, configures zone devices, sets up the monitoring contract with correct RMR rates, and notifies your central station — all before you finish lunch.
Every alarm signal triaged, dispatched, or cleared in seconds
A panic signal comes in at 2:17 AM from a commercial subscriber. The Alarm Response Agent checks the signal code, verifies the account, cross-references recent false alarm history, and dispatches your on-call tech with full site details — while you sleep.
Track every dollar of recurring revenue. Spot churn before it happens.
Your RMR dashboard shows 148 active accounts generating $8,890/month. The agent flags 3 accounts with expiring contracts next month, identifies 12 subscribers on legacy plans that could be upgraded, and calculates your portfolio valuation for your next bank meeting.
Every install tracked from site survey to final walkthrough
A 12-camera commercial project just got approved. The Installation Scheduler creates the project, assigns your crew, schedules the site survey and install dates, and tracks revenue per project — so nothing falls through the cracks on your busiest weeks.
Route service calls by urgency. Track every job to completion.
A subscriber reports a trouble signal on their panel. The Service Dispatch Agent creates the service ticket, checks tech availability, routes by proximity and skill, and tracks the job from open through dispatched to complete — with full cost tracking for your P&L.
Stay code-compliant. Never miss an inspection deadline.
Your inspection dashboard shows 23 inspections due this quarter across fire alarm, burglar, and sprinkler systems. The Compliance Agent schedules each one, tracks pass/fail status, flags deficiencies, and generates reports for your AHJ — keeping your subscribers compliant and your liability low.
Manage doors, credentials, and cloud platforms from one dashboard.
A property manager needs 15 new key fobs provisioned for a tenant move-in. The Access Control Agent tracks the subscriber's Brivo platform, manages door counts and credential inventory, and logs the monthly fee — so you never lose track of your access control revenue.
Your AI Team
7 agents. Built for security technicians.
Subscriber Onboarding Agent
Creates new subscriber accounts, configures zone devices and sensor maps, sets up monitoring contracts with correct RMR rates, and sends welcome packets — turning a signed contract into a fully provisioned account in minutes.
Alarm Response Agent
Triages every incoming alarm signal by code and severity. Cross-references false alarm history, verifies subscriber status, and either dispatches your on-call tech or marks the event as resolved — with full audit trail for compliance.
Installation Scheduler
Manages your installation pipeline from site survey to final walkthrough. Tracks new installs, takeovers, and upgrades with scheduled dates, crew assignments, and revenue projections per project.
Service Dispatch Agent
Routes service calls by urgency and tech proximity. Handles trouble signals, battery replacements, and upgrade requests. Tracks job status from open to dispatched to complete with full cost tracking.
Inspection Compliance Agent
Schedules and tracks annual, quarterly, and semi-annual system inspections. Flags deficiencies, generates compliance reports, and ensures your subscribers stay code-compliant with local AHJ requirements.
Access Control Agent
Manages cloud-based access control platforms like Brivo and LenelS2. Tracks doors, credentials, and monthly fees per subscriber. Handles credential provisioning and access schedule changes.
RMR Optimization Agent
Monitors your recurring monthly revenue portfolio. Tracks active accounts, churn rate, net MRR changes, and portfolio valuation. Identifies upgrade opportunities and flags at-risk accounts before they cancel.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for security & alarm systems services. Customize every line item.
13+ items pre-loaded. Fully customizable.
See what Sterling saves security technicians
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
Can the Subscriber Onboarding Agent handle both residential and commercial accounts?
Yes. It classifies accounts by type and applies different onboarding workflows — residential accounts get a simple zone setup, while commercial accounts include multi-zone configuration, access control provisioning, and central station notification.
How does the Alarm Response Agent handle false alarms?
The agent cross-references the subscriber's false alarm history, checks the signal code against known patterns, and applies your configured disposition rules. It can auto-clear known false alarm patterns or escalate to dispatch based on severity and frequency thresholds.
Can I track RMR and portfolio valuation for my business?
Yes. The RMR Dashboard tracks total active accounts, monthly recurring revenue, net MRR changes, and churn rate over time. It calculates your portfolio valuation using industry-standard multiples so you always know what your book of business is worth.
Does it integrate with my existing central monitoring station?
Sterling manages your subscriber accounts, zone devices, and alarm events. While it doesn't directly integrate with every central station, it can send automated notifications with new customer and site details to your station's operations email, and tracks all alarm signals for your records.
Can I manage access control systems through Sterling?
Yes. The Access Control module tracks cloud-based platforms like Brivo and LenelS2 OnGuard, including door counts, credential counts, cloud IDs, and monthly fees per subscriber. Your techs can manage credential provisioning and access schedules from the dashboard.
How does the Inspection Compliance Agent work?
It schedules inspections based on your subscribers' contract terms and local AHJ requirements. It tracks inspection status (scheduled, passed, failed with deficiencies), generates compliance reports, and sends automated reminders to subscribers before their inspection is due.
Can my techs update job status from the field?
Yes. Techs get a mobile-first view of their daily schedule. They can view job details, add notes, upload site photos, and mark jobs as complete directly from their phone. The Service Dispatch Agent updates the dashboard in real time.
How does this compare to a solution like Alarm.com or SEi?
Alarm.com and SEi provide the backend platform for alarm monitoring and dealer management. Sterling is your AI-powered front office that handles subscriber onboarding, alarm triage, installation scheduling, RMR tracking, and compliance — the business operations side that those platforms don't cover.
Can I import my existing subscriber and monitoring contract data?
Yes. You can import your subscriber list, monitoring contracts, and zone device configurations via CSV. Most security contractors are fully imported in under 15 minutes.
Is there a free trial?
Yes. 14-day free trial with full access to all 7 AI agents, the subscriber dashboard, alarm response, RMR tracking, and compliance tools. No credit card required.
Your next big install is calling right now.
Sterling Security answers it, qualifies it, books it, quotes it, and collects the payment. You just do the work you're great at.