Midnight flood call. Insurance adjuster tomorrow. Your agents are already on it.
Sterling Water Damage gives restoration contractors a full AI back office — 24/7 emergency dispatch, insurance claim coordination, drying log documentation, and subcontractor management — built for the fast-response restoration business.
Of all home insurance claims are due to water damage
Average cost of a water damage insurance claim
Increase in water damage claims over $500k since 2015
Homes that file a water damage claim each year
You're a water damage pro. You shouldn't also have to be an insurance documentation specialist.
After-hours water damage calls missed
A homeowner with a burst pipe calls at 2 AM. You miss it.
Insurance adjuster documentation not organized
The adjuster needs photos, moisture readings, and drying logs for a claim. They're scattered across three different apps and a notepad.
Drying log compliance done manually
Your techs are forgetting to log moisture readings every day.
Subcontractor coordination chaos on large multi-trade jobs
You're managing drywallers, painters, and flooring guys on a big job. The schedule is a mess of text messages and phone calls.
Agent Spotlight
See your agents in action.
Capture every emergency call, 24/7
A frantic homeowner calls at 3 AM about a flooded basement.
Perfect insurance claims, every time
Your tech finishes a job.
Get paid faster, without the hassle
The job is done, but the invoice is 30 days past due.
Your AI Team
6 agents. Built for restoration specialists.
Front Desk Agent
Answers every call, text, and web chat, 24/7.
Emergency Dispatch Agent
Monitors for emergency keywords like 'flood,' 'burst pipe,' and 'sewage backup.' Immediately dispatches your on-call tech and notifies you.
Documentation Agent
Organizes all job documentation.
Collections Agent
Automatically sends invoices and follows up with insurance companies and homeowners until you're paid. No more awkward phone calls.
Reputation Agent
Sends review requests to happy customers and monitors your online reputation. Helps you build trust and win more jobs.
Marketing Agent
Reactivates past customers with seasonal reminders for things like sump pump maintenance and crawl space encapsulation.
Price Book
Pre-loaded. Ready to quote.
Industry-standard pricing for water damage restoration services. Customize every line item.
12+ items pre-loaded. Fully customizable.
See what Sterling saves restoration specialists
Enter your numbers below to see projected annual savings.
Your business today
Adjust the sliders to match your situation
Number of technicians in the field
Calls that go to voicemail or are missed
Typical revenue per completed job
Percentage of quotes you currently follow up on
Time spent on scheduling, invoicing, follow-ups
$4,567/mo in new revenue
$20,300/yr value
$5,832/yr recovered
$1,800/mo revenue
FAQ
Frequently asked questions
Can the Emergency Dispatch Agent distinguish between a real emergency and a routine inquiry?
Yes. It uses keywords and sentiment analysis to identify true emergencies and immediately dispatches your on-call tech, while scheduling routine inquiries for normal business hours.
How does the Documentation Agent handle drying logs?
It prompts your techs to enter moisture readings at regular intervals, and automatically compiles them into a compliant drying log for the insurance adjuster.
Can the Collections Agent handle both insurance and homeowner payments?
Yes. It can send invoices and reminders to both insurance companies and homeowners, and track payments from both sources separately.
How does the Marketing Agent know when to send seasonal reminders?
It uses your customer data and local weather patterns to send timely reminders for services like sump pump maintenance before the rainy season.
Can I customize the emergency dispatch rules?
Yes. You can set your own rules for what constitutes an emergency, who gets dispatched, and how you're notified.
Does Sterling integrate with my existing accounting software?
Yes. Sterling integrates with QuickBooks, Xero, and other popular accounting platforms to automatically sync invoices and payments.
Can my techs use Sterling on their phones?
Yes. Sterling has a mobile app for techs that lets them see their schedule, get directions, upload photos, and log moisture readings.
How is Sterling different from a traditional answering service?
A traditional answering service just takes messages. Sterling's AI agents can qualify leads, book appointments, and even dispatch techs, all without human intervention.
Can I import my existing customer list?
Yes. You can import your customer list from a CSV file or your existing CRM.
Is there a free trial?
Yes. We offer a 14-day free trial with
Stop chasing paperwork and start winning more restoration jobs.
Sterling Water Damage gives you a full AI back office that handles the admin, so you can focus on what you do best: helping people recover from disasters.