Swell

Does Swell replace Sterling Crew's built-in review system?

No — Swell works alongside Sterling's native reviews. It adds specialized workflows like multi-step sequences, broader platform distribution, and advanced reputation analytics that complement what Sterling already provides.

How quickly do review requests go out after a job is completed?

Review requests are triggered automatically when a job is marked complete in Sterling. Swell typically sends the first request within minutes, with follow-up sequences configurable from 1 to 14 days.

Can I customize the review request templates in Swell?

Yes. Swell provides fully customizable templates for email and SMS review requests. You can add your branding, adjust messaging tone, and set up different templates for different service types.