Dialpad

Does Dialpad log calls automatically in Sterling Crew?

Yes. Every inbound and outbound call through Dialpad is automatically logged in the Sterling Crew customer timeline with duration, recording link (if enabled), and call outcome.

Can I use Dialpad for call tracking on my marketing campaigns?

Yes. Dialpad supports dynamic number insertion and campaign-level tracking. Call attribution data flows into Sterling Crew so you can see which marketing channels drive the most calls.

Does the integration support call recording?

Yes, if call recording is enabled in your Dialpad account. Recordings are linked in Sterling Crew's customer timeline for easy playback during follow-up or dispute resolution.